Our Guarantee :Authentic Japanese swords and Fittings-Japanese online shop Giheiya

Our gurantee, japanese sword shop Giheiya

Our Guarantee - Authenticity of our Japanese Swords.

We refund full price if our sword is a counterfeit.

* Except the following cases:

  • Sword with official certification papers (by NBTHK, NTHK)
  • Sword which length is less than 15cm / 6.0 inches
  • Iai/ Iaido Practice swords
  • Japanese sword which is already signed for consignment sales.
  • Any items other than Japanese Sword (ex.sword fittings,accessories)
  • Military sword and cane-sword.

Our gurantee, We buy and trade in your Japanese swords.

Trade in your Japanese swords to offset the price of your new swords.

  • We buy and trade in your Japanese swords.
  • Also buy and trade in Iai Shinken(swords).
  • Please note/ trading in - Your purchase price for a new sword should be more than your trade-in item's value.

* The following cases are not included in this service...

  • Items other than Japanese swords.
  • Japanese swords which are already singed for consignment sales.

* Please be noted *
· When sending Japanese swords to our shop for price assessment, the shipping cost
 and import handling charge of 21,600JPY should be payed by the sender.
· In the case we send back the swords to the original owner, the shipping cost will be
 payed by us.

Our gurantee, Return & canccellation policy

Customers can return and cancel orders.

Returns
If change of mind / wrong item ordered, customers have 3 calender days to return an item from the day the package was delivered.
Item must be in their original condition. If a Product has been damaged, repaired or is missing parts, it may not be accepted for return and refund.
Returned items must be sent with registered post

Refunds
Once we receive returned item, we will inspect it and notify customers that we have received the returned item.
If customer's return is approved, we will initiate a refund.

Shipping
Customers will be responsible for their own shipping costs for returning the item. Shipping costs are not refundable.
If customers receive a refund, the cost of return shipping and handling fees will be deducted from their refund.

* Please be noted *
* When returning Japanese swords back to our shop, the shipping cost and import handling charge of 21,600JPY should be payed by the sender.

* If wrong /defective product was delivered, we will exchange the item - exchange charges : n/a.
Please email us order number and the photo of the product.

* Cancellation and return rights do not apply to custom orders that have been personalized or modified specially for you, including products that have been built to order.

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