Specified Commercial Transaction Law: Giheiya has been established in Japan as a Japanese sword specialized shop and a Japanese sword dealer.

Specified Commercial Transaction Law

Seller GIHEIYA
Antique License - Antique Dealings Law: Wakayama Prefecture Public Safety Commission
Number:651040003820 Name: Atsuo Imazu
Representative
Director
Atsuo Imazu
Address & Contact No. Address: Motoderamachi Bldg.1F-hidarigo, Motoderamachi
Wakayama-shi, Wakayama, Postal code 640-8024, Japan
Phone: +81 734 275 315   Fax: +81 734 275 316
Ordering
Method
GIHEIYA Order form, E-mail, Tel and Fax
Payment
Method
PayPal, Bank Transfer(T/T)
For more information, please see Here
Payment Advanced payment. (Services charges assumed by customer.)

* For Japanese sword Custom Make, Customizing & Repair, please make 50% payment of the total amount in advance and the balance should be settled upon the completion of works.
Delivery
Time
It will take around 3 - 10 days for the actual delivery.  Please note:
when exporting Japanese swords abroad, it will take extra 2-3 weeks to obtain export permission before shipment.
For more information, please checkhere
Delivery
Method
Japan Post EMS
For more information, please read here
Other Costs Shipping fee, Service charge
Customs and import charges may apply. (Please refer to Japan Post EMS for further details.)
Insurance (Optional)
Inspection period We offer a 3 Day Inspection Period in which the sword returned, we refund 100% of the purchase price to our customers.
* Refund procedure will be taken immediately after receiving the returned item.
* The customer assumes the postage for returning products, bank transfer fee, PayPal service charge, import handling charge of 21,600JPY and c.o.d commission for refunding.
* Refunding service will not apply in the event that the returned products suffer damage, defects or exceeding the 3 Day Inspection Period.
Return & cancellation policy Returns
If change of mind / wrong item ordered, customers have 3 calender days to return an item from the day the package was delivered.
Item must be in their original condition. If a Product has been damaged, repaired or is missing parts, it may not be accepted for return and refund.
Returned items must be sent with registered post.

Refunds
Once we receive returned item, we will inspect it and notify customers that we have received the returned item.
If customer's return is approved, we will initiate a refund.

Shipping
Customers will be responsible for their own shipping costs for returning the item. Shipping costs are not refundable.
If customers receive a refund, the cost of return shipping and handling fees will be deducted from their refund.

* Please be noted *
* When returning Japanese swords back to our shop, the shipping cost and import handling charge of 21,600JPY should be payed by the sender.
* If wrong /defective product was delivered, we will exchange the item - exchange charges : n/a.
Please email us order number and the photo of the product.
* Cancellation and return rights do not apply to custom orders that have been personalized or modified specially for you, including products that have been built to order.
Emai address eigyo-1@giheiya.com

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